The Problem With “Lucrative” Business Plans

March 9th, 2008 by Chris

How many times have you heard the word “lucrative” associated with international and/or business class flying? Yeah, me too. That was obviously the thinking behind upstarts like EOS (whose lie flat beds in their all-premium class 48-seat 757 aircraft are shown at right), SilverJet, and others. I can imagine how the discussions that led to those start-ups went: “Hey, airlines make all their money flying business passengers on overseas routes, so how about we start an airline where that is all we do! We’ll get all the lucrative customers and be a lucrative company!” Of course, there is a lot of truth to that, but can such up-starts get a positive return on investment before the inevitable competition squashes those “lucrative” margins?

So, why, exactly, is it that international business class flying is so much more lucrative than “normal” flying? I see two predominant factors at play: restrictive bilateral agreements and “soft” competition on international routes. Typical bilateral agreements between nations put a cap on the number of flights between two sovereigns and the respective governments are typically responsible for awarding routes to airlines. These were effectively government sponsored monopolies on routes. Additionally, I believe competition has been relatively soft on these routes because the major carriers are better at not triggering price wars, which is a lot easier to avoid when you don’t have LCC’s flying the same routes.

The business landscape on this lucrative flying is changing very quickly and the factors that allowed for abnormal profitability are waning. The EU-US Open Skies agreement obviously opens up the trans-Atlantic flying to new market entrants and therefore increased competition. Market entry by the all premium class international carriers such as EOS, SilverJet, L’Avion, and MaxJet (which has already gone out of business) simply prompted the carriers whose business these new entrants intended to steal to react with similar offerings. British Airways (flying an A318 to where?!?!) and American Airlines have responded with increased amenities and offerings for the premium international traveler on trans-Atlantic routes, and Singapore International Airlines has just announced that they intend to the same on the trans-Pacific front. Add to that the desire of Low Cost Carriers to enter the fray, the prime example being Ryan Air’s stated intention of offering bargain fares to cross the pond.

Expect abnormal profitability from international routes and business/premium class customers to be competed away (think “reversion to the mean”, for you statistics-minded people out there). In the end, “lucrative” is great if you are in business, but “sustainable” is probably better. Mark my words, competition for international and business travelers will get vicious, first on the EU-US routes followed next by US-Asia routes. Airlines that are relying on this business to subsidize other pieces of their enterprise need to get in front of this and expect a reversion to normal levels of profit from this component of your business (it’s scary to think what “normal levels of profit” means in the airline industry). It won’t happen over night, but expect it to happen.

Chris Kerns

Posted in General, American Airlines, strategy, Singapore International Airlines, British Airways, EOS, SilverJet, competition, Open Skies, L'Avion, MaxJet | Share This | 1 Comment »

Airline Ads: As Seen In BusinessWeeek

September 28th, 2007 by Chris

As I was reading through the most recent issue of BusinessWeek, I noticed a pretty sharp contrast in the approach taken by the airlines advertising therein. So, I thought it would be fun to put them all up next to each other and see what we can make of them. I went back a few issues to see what other ads have appeared lately, and came up with seven ads over the past month or so (just in BusinessWeek).

Take a quick look at the following 7 advertisements. Spend about a second or two looking at each one (if you click on an ad, a larger one will open up in a different window). Ready? Go:

So, what do you think? Can you tell me which 7 airlines you just looked at ads for? Which one did you find most appealing? Why? Least appealing? What did you take away from each ad? What do you think the airline wanted you to take away?

I have to say that, personally, I found the SIA (Singapore International Airlines) ad to be the most interesting/appealing to me. On the flip side, the first time I saw AirTran’s ad I couldn’t get myself to read all the text on the ad (which is really bad considering that I like this stuff). It took me a second to understood the message of Delta’s ad, but I’m not a gambler or card player at all. I found Korean Air’s ad visually interesting although I’m not really sure what the point was.

In an era when airline travel is increasingly commoditized, it’s interesting to see how airlines attempt to differentiate themselves through advertising.

Chris Kerns

Posted in General, Delta, Marketing, Advertising, Singapore International Airlines, Lufthansa, Korean Air, Air France/KLM, AirTran, British Airways | Share This | No Comments »